>> NOTICE OF PRIVACY PRACTICES (click here)

APPOINTMENTS
Patients are seen by appointment only. Appointments are made Monday – Friday and our office is open from 8am to 5pm. When making your appointment please describe your symptoms to our schedulers along with any MRI’s or X-rays you might have had and any other physicians you’ve seen. We ask that you arrive 30 minutes prior to your appointment time to fill out necessary paperwork. Our physicians will do their best to try and not keep you waiting but emergencies do arise from time to time. Please be sure to provide us with your phone number, address, and insurance information when calling to schedule your appointment to ensure we participate with your provider. If you need to cancel your appointment or reschedule please remember to call us 24 hours in advance.

NO SHOW/CANCELLATION FEES
If you miss your appointment or cancel within 24 hours and it is your first visit to our office you will be charged $100.00. If you are an established patient and miss or cancel your appointment within 24 hours we will charge you $50.00. The reason for the charge is that the physician has set aside time to see you and if you don’t provide proper notice this time slot cannot be filled. A future appointment will not be scheduled until these charges are paid.

TELEPHONE CALLS
Our telephones are on from 9-12am and then again from 1:00 to 4:30 pm. If you have a medical emergency please dial 911 as we are not an urgent care facility. If you need to leave a message for the nurse or physician they will call you as soon as they have a break in their daily schedule of seeing other patients.

PRESCRIPTION REFILLS
If you need a medication refill please ask your pharmacy to fax the request to our office or call our office during normal business hours and allow at least 3 days before the medication refill is needed. Refills will not be authorized after hours or on weekends so please plan accordingly.

HOSPITAL AFFILIATIONS
Our physicians and psychologists maintain active staff privileges at Naples Community Hospital and North Collier Hospital.

RECORDS
Your medical records are confidential. If you wish to have copies of your office records released to someone outside of our practice, you must send us a written request authorizing us to do so. Please keep our office informed of any change in your name, address, employer, telephone numbers, and health insurance.

FEES AND INSURANCE
We believe that our professional fees are within the range of usual and customary charges for this region. Our doctors expect payment at the time of your office visit. All patients, including those covered under insurance plans with which we participate, are required to pay their co-payments and deductible at the time of service.

MEDICARE
We accept Medicare assignment on Medicare Medigap and Medicare-Medicaid insurance combinations. On all covered charges, Medicare will pay 80% of their fee schedule. We will take the appropriate Medicare adjustment and bill the remaining 20% of the charge to your secondary insurance. If you do not have secondary insurance, you will be responsible to pay the outstanding 20%. We will submit the charges to Medicare and your secondary carrier directly from our office.

PRIVATE INSURANCE AND MANAGED CARE PLANS
We participate in many insurance plans. We will bill your charges directly to these plans. We will send you a statement for any charges that the plan determines are the patient’s responsibility. If you are not sure if our doctors participate in your plan, one of our staff members will be happy to answer your questions.

WORKERS COMPENSATION AND NO-FAULT
Our office submits claims directly to workers compensation and no-fault carriers. If you should have any questions regarding your claim, please contact our patient billing department.